Glad

"Thanks for offering DVDs for rent. I would like for the limit of movies to be raised from 4 Adult to 10 Adults for patrons. I come to the library on a weekly basis for DVD Rentals. Thanks for consideration of this change in policy for weekly patrons."

 

Hi! Thank you so much for letting us know how you feel. We will talk about raising our limits at our next board meeting. If a change is made to the policy we will post it online and let you know personally. Thank you.

​

Glad

"This is the best place I've ever been! The People are so nice and friendly and the director is doing an outstanding job. I can't understand how y'all do it Keep it up!"

 

Hi! Thank you so much for letting us know how you feel our librarians and staff are trying very hard to make sure everyone enjoys their time at the library.

​

Sad

"You do not have Season 2 of MacGyver starring Lucas Till."

 

Hi! Thank you for letting us know, we will work on getting that purchased, please keep an eye on our new DVD's.

​

(Very)Glad

"I Love all the programs and opportunities the library offers! Something for everyone!"

 

Hi! Thank you so much for letting us know how you feel our librarians and staff are trying very hard to make sure everyone enjoys their time at the library.

​

Glad

"I have been critical of the lack of books in the non-fiction shelve. At least now I see more books that are interesting. Thanks for that." - Raymond

 

Hi Raymond! Thank you so much for letting us know how you feel about our selection. We have taken your past suggestions into consideration when looking for new non-fiction books to purchase and we are pleased that you are enjoying our new selection. Thank you for letting us know that you see our progress.

 

 

Glad

"We have a great library in Waxahachie. We ♥ our library."

 

Hi! Thank you so much for letting us know how you feel about the library. We try our best to make sure our patrons enjoy the library experience and we always appreciate when you let us know how we are doing. Thank you. 

 

 

Sad

"Other Ellis County citizens cannot get free library access (cards) to check out books."

 

Hello, I am sorry that your library card would not be free. Unfortunately, as a condition of our contracts with the City of Waxahachie, and our Board of Directors only those who live inside the city limits of Waxahachie are eligible for Free Library Cards. However, we do offer out of city cards for $35.00 a year per household. We also offer free access inside the library for anyone who would like to come and read while here. In addition, in each of our departments, we have an honor selection of paperback books that can be checked out without a library card. I hope you feel that you are welcome to come back to our library and I hope that you have a better experience if you do. Thank you for letting us know how you feel, we try and make the library an enjoyable experience in whatever way we can.

 

Glad

"The library got books that my daughter and I requested. The staff are really friendly and helpful, coming to the library is a great experience, my daughters look forward to coming to the library."

 

Hi! Thank you so much for letting us know how you feel about the library, we are glad you and your daughters have had such a wonderful experience. We try our best to make sure our patrons enjoy the library experience and we always appreciate when you let us know how we are doing. Thank you. 

 

Glad

"You helped me learn more things and for getting the books I asked for. Thank You!!"

 

Hello, We are happy that you've been coming to the library and learning new things. We enjoy helping our patrons. Thank you for letting us know how you feel about your library.

 

Glad

 

"The last time my kids and I visited the library, we noticed you had the latest book from the Mysterious Benedict Society series by Trenton Lee Stewart. We are hoping you will add the previous books to your selection as well. It's a terrific collection where kids work together to be the "heroes". Thank you!"

 

Hi, we are glad that you and your children are enjoying the library and the books we offer. The other books in the Mysterious Benedict Society are in the library collection. However, they are separated based on the classification with the Library of Congress. If you would like, the next time you are in the library, you are welcome to ask any of the librarians where to find the books and we would be happy to show you where they are located. Thank you for your feedback. 

 

Mad?

 

"In recent years - since your library has been turned upside down - your selection of non-fiction books has been almost non-existent. Almost no additions every time I look. I suggest you tune into C-Span on weekends to see the range of books reviewed and get one or two. Not everyone uses a computer!"

 

Thank you! We always want your honest feedback on all issues concerning the library, especially collection development! As budget allows, we try to update our collections with titles patrons -- like you -- want to check out.

 

 

Sad?

 

"Unable to connect to the Wi-fi. This is the fifth time it has happened. I brought it to your attention. However, I'm still unable to get online."

 

We appreciate your feedback. Our tech team in on the case!

 

 

Sad?

 

"Your collection is so tiny. I have never yet searched for anything in your card catalogue and found that you actually have a copy."

 

I'm sorry to hear that. If ever you cannot find something in our catalogue, please find a staff member -- or call us, if you're not at the library. We always want to know what the public is interested in and what to provide.

 

 

Sad?

 

"The Buckner room feels like a daycare. Maybe it was just today -- 11/22/16 -- kids crying, running around barefoot, paper airplanes flying, screaming... really? No one teaches their children to respect the library anymore?"

 

Thank you for your feedback! We will look into this situation and make improvements.

Glad?

 

"I'd like to find a Scrabble group to play with."

 

Great idea! Our programming librarians are looking into starting a group!

 

 

Sad?

"You need a working clock visible to the public."

 

Thank you for your feedback! We have added two new large clocks to the main room of the Library.

 

 

Glad?

 

[from an email to the Library Director]:

 

"Mrs. Claspell, I just wanted to take a moment to pass along a compliment for both your facility and staff. We are residents of Waxahachie and had the great pleasure of taking our kids to the Library last Saturday. Our kids had been wanting us to take them to the Library since a girl that watches them occasionally for us had been telling them all about it. They love libraries. Not only do you have a great facility, the staff was outstanding as well. They took great care to help us learn about your facility and get us all set up. Our only problem was convincing our kids that they didn't need to check out ... the entire kids section the first time. Once again, thank you for providing such a great asset to our community!"

 

Thank you very much! We're glad y'all could join us and had a wonderful time! Thank you for writing us!

​

Glad?

 

"Y'all do an awesome job at the library."

 

Thank you very much!

 

Glad?

 

"You have the most wonderful staff!!! God Bless!"

 

Thank you very much! We're very glad to hear that our efforts are satisfactory and we promise to continue to serve with graciousness and positivity!

 

 

 

If you have any questions, please call us at 972-937-2671.